Day trip to the archaeological zone of Tulum and Cenote

2x adult and 1x child. All enjoyed our tour around Tulum with the very knowledgeable Carlos! Gave great insight about Tulum and the Mayans and was interactive from pick up to drop off. Our driver Migual, also our guide in Cenote Nohoch was great, helped my daughter (7) and adapted the Cenote tour accordingly, for which we were grateful. Overall no complaints, highly recomended

Avoid at all costs! Pickup time was changed twice, resulting in an unacceptable 2.5-hour delay from the original 7 am schedule. Contacting TUI for a refund was futile; they cited their regulations and contract as justification for the changes and offered only a 10% discount voucher instead. This level of unreliability, poor communication, and refusal to provide a proper refund is unethical and ruined our experience. We will never use this company again.

Tour firm kept us informed of a delayed pick up due to flat tyre, guide was excellent. Cenote swim was fantastic.

The cenote that this tour visits is very private, with limited visitors which meant we had a really great visit, some of the others are massive and too busy. I thoroughly commend our guide Tomas for making an unforgettable experience. He helped me swim through the cave when I was scared which meant I didn't miss out on an amazing experience.

I thought the trip was amazing value for money with two incredible experiences included. Also, there wasn't much trying to sell in shops and with local producers as on some other tours. The guide and driver were both brilliant. I have only knocked points off the tour as the pickups in the morning take hours and you have to transfer onto another bus.

The tour guide was absolutely fantastic and really really helpful!