“One lady at stop 12 very rude asked a question was told to look with my eyes she was more intrested being on her phone also the bus was difficult to navigate”

“The bus was fine - it was recorded information. The bus driver did not mention where the earphones were so we didn't hear some of the tour until we worked out where the earphones were. There was a marathon the following day and the buses stopped in the afternoon. There was no information on the recording or from the driver so we did not know this. We walked a distance to get to the bus stop to rejoin the tour in the afternoon to discover the buses were no longer running! Very disappointed.”

“All in All the bus drivers themselves were great. The TUI rep Scott informed us that we had to walk 15 minutes to a bus as it couldn't get close to the ship, however we did see other buses closer to the ship?? My husband can't walk to far and if we had known this we wouldn't have booked the Hop on Hop off bus. We had to to get an Uber . Also, once we were in the centre we had lots of problems getting a bus back as there was a Marathon was taking place & rds were closed we were not told this.”

“I hadn't realised at the point of booking this tour with TUI that there were actually four routes and that it would take so long. It was a very tiring day for my 91 year old mother. I should have been given a map ahead of time onboard the cruise so that we could have better planned a less tiring route together”